Soundview Executive Book Summaries

Getting on Track with Trust

Trust. A delicate issue these days when our suspicion levels waver in the high-alert zone. A person I know who took the first train out of Wilmington, DE last Saturday to get to the Glenn Beck “Restoring Honor” rally in Washington, D.C. commented that she thought it was anti-rally supporters who stopped the train mid-route to prevent her and others from getting to the rally. Turns out the train actually hit three deer, which was enough to delay the train well over an hour. I don’t think she went so far as to be suspicious of how the deer got there.

In Stephen M.R. Covey’s Smart Trust Matrix, as described in his book The Speed of Trust, Zone 4 is devoted to Low Propensity to Trust; Low Analysis; the “Distrust” zone of suspicion. He explains that this is where you find people who extend trust very cautiously or not at all. He goes on to say that people in this zone tend to rely almost exclusively on analysis (usually their own) for all evaluation, decision-making and execution.

In a company, a micromanager who can only trust his- or herself runs the risk of driving away the most talented people because they don’t want to work in such a restrictive environment. And if you treat people like they can’t be trusted, you lose the advantages of collaboration, perspective and opportunity.

A quote attributed to author and columnist Frank Crane reads, “You may be deceived if you trust too much, but you will live in torment if you don’t trust enough.”

For a free executive briefing/white paper on how to measure trust and its impact on your organization download it through this link to The Speed of Trust website.

One of Soundview’s upcoming summary selections for November, Turnaround Leadership by Shaun O’Callaghan, looks at trust from the perspective of restoring trust after a crisis. Stay tuned to


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