Filed under: Books in General, From the Editor, General Business, Leadership | Tags: David Novak, KFC, Pepsi, Pizza Hut, Taco Bell, Taking People With You, Yum! Brands
In terms of a memorable story from the head of one of the world’s largest brands, Yum! Brands Chairman and CEO David Novak delivers one of the best in his book Taking People With You: The Only Way to Make BIG Things Happen. Now available as a summary from Soundview Executive Book Summaries, Novak tells a story in the book’s introduction of a PepsiCo employee breaking down in tears. The employee was neither upset nor angry. His emotion stemmed from complete surprise that his co-workers regarded him as the best merchandising expert they’d ever encountered. Novak realized a twofold sense of disappointment. Here was an employee who never felt appreciated. It led Novak to wonder how many other PepsiCo employees felt the same way.
What Novak did with this experience is construct a recognition culture that powers a brand with more than $11 billion in revenues. In Taking People With You, Novak provides one of the best CEO tutorials for turning your organization into one in which every contributor feels valued. Managers at every level of a company will benefit from the advice dispensed by Novak. One can’t-miss section is the second of the book’s three parts. In this segment, Novak gives readers the building blocks to construct and improve strategy, structure, and culture.
Novak’s emphasis that “winning together” is the essential ingredient in creating a great workplace culture should not be overlooked. He argues that too many organizations ignore the need for culture. For companies that argue they are too big (or even too small) to implement an improved workplace culture should reconsider the statement when they read about the scope of Novak’s efforts and his conviction to the idea of a shared victory.
Filed under: Hands-On Management, Human Resources, Teamwork | Tags: Business book summary, Generation X, Generation Y, Hands-On Management, Human Resources, Millennials, multi-generations, Summary.com
In my blog post back on April 11th, I wrote about the need for companies to develop a work ethic among Generation Y employees as part of my coverage of our webinar with Eric Chester. But as I was writing, I couldn’t help but think of several young adults I know who have a very strong work ethic. Is it fair to toss them in with the rest of Gen Y?
Over the past decade a host of books have been published on the differences between the generations of workers, with labels like Baby Boomers, Gen X, Gen Y, Millennials and so on. As you read books like The 2020 Workplace, Bridging the Boomer-Xer Gap, Generations at Work and similar titles, the authors use the differences between the generations to talk about their skills and weaknesses as groups, and how to take advantage of the skills and overcome the weaknesses.
These are very helpful books in dealing with the big picture of the mixed bag which is our employee pool. These authors answer the important question of how we make the most of each generation’s abilities and also smooth over the wrinkles that appear as these generations mix in the workplace.
But at the same time we must recognize that not every individual of a certain age-range is going to be the same as their peers, and that there is a great overlap between these generations. Also, other factors come to bear in what makes people different including other demographic factors and upbringing.
Mary Anne Osborne, in a guest blog for Sage HR, warns us of the risks of age profiling. She states “But of key concern here is not letting externally perceived notions of generational tendencies cloud judgment of character.” The danger of making assumptions about a person based solely on their generational group can lead to costly mistakes in hiring and training.
Osborne give the example of Generation Y, which some characterize as needy, disloyal and self-entitled. And yet this generation has brought us Groupon, Facebook, Tumblr and foursquare.
The key lesson here is to make use of what we know about the general characteristics of each generation while always giving each individual the benefit of the doubt. The old adage “don’t judge a book by its cover” applies here. Don’t judge a person by their “generational cover” – give them a chance to show their true merits.
Filed under: Hands-On Management, Leadership, Politics, Soundview Live, Teamwork | Tags: Business book summary, Leadership, management, Soundview Live
“A company’s worst enemy is not always the competition. Sometimes it’s the fear that lives within its own walls.”
This is a very ominous quote from the author of Breaking the Fear Barrier, Tom Rieger. As Senior Practice Expert for Gallup, Rieger draws on the company’s global research across a dozen countries spanning six continents to identify the “fear barrier” and to show how and why fear destroys companies.
Perhaps you’ve experience this in your own company. A person fears that they might lose power, control, parts of their department, etc…, so they put up barriers of bureaucracy to protect their area. These barriers then cause a slow-down in the processes of the company.
Rieger documents three types of barriers:
- Parochialism: A tendency to force others to view the world from only one perspective or through a narrow filter, when local needs and goals are viewed as more important than broader objectives and outcomes.
- Territorialism: Hoarding or micromanaging internal headcount, resources, or decision authority in an effort to maintain control.
- Empire building: Attempts to assert control over people, functions, or resources in an effort to regain or enhance self-sufficiency.
As Rieger observes: “Each level of the pyramid is a defensive response, and each creates rampant bureaucracy — which in turn limits success, crushes employee engagement, and infuses a sense of futility across an organization.”
In our upcoming webinar with Tom Rieger, Breaking the Fear Barrier, he will offer a cohesive and groundbreaking process for breaking down each level of bureaucracy to remove the barriers. Then he will show that by proactively fostering courageous behavior among employees and keeping insidious “courage killers” at bay, leaders can root out fear in their organizations and establish a culture of confidence, engagement, and long-term success.
If fear and the barriers it produces are an issue in your organization, please join us on May 2nd to hear Rieger’s solutions and to ask your questions during the presentation.
Filed under: Books in General, From the Editor, General Business, Leadership | Tags: Amazon, Book Review, Book Summary, books, Business, business book, Business book summary, business books, Customer Service, Joseph Michelli, Leadership, Marketing, Soundview, Soundview Summary, Success, Summary.com, Zappos
When business book authors seek companies that exemplify superior abilities in areas such as innovation, product development and talent development, a small list of names rapidly fills the pool. If asked, readers could name the top five with little effort: Apple, Google, Amazon.com, Facebook, and Procter & Gamble. In fact, the first three, respectively, are the top three companies named on FORTUNE magazine’s 2012 list of the 50 most admired companies. When the discussion turns to customer service, a new name joins the list: Zappos.com. In The Zappos Experience: 5 Principles to Inspire, Engage and WOW best-selling author Joseph Michelli explores the wildly different way of thinking that powers one of the strongest customer service engines in today’s global marketplace. The Zappos Experience is now available in multiple digital formats as a Soundview Executive Book Summary.
Michelli’s familiarity with corporate giants is second to none. His previous books have profiled Starbucks, Ritz-Carlton Hotels, and Seattle’s Pike Place Fish Market. If there is a single quality that distinguishes Michelli from his contemporaries, it’s his ability to blend elements of a company’s history with critical insight into how the company’s finer points can be replicated in the reader’s organization. Other authors get distracted by providing more biography than takeaways. Michelli’s five principles connect Zappos’ outstanding philosophy of building a great culture to a reader’s attempts to increase employee engagement, connect with customers and provide a truly exceptional service experience.
Zappos’ abilities as a service provider were a key factor in the company’s 2009 acquisition by Amazon.com. Readers will be fascinated by what Michelli discovered about the acquisition and the linchpin that helped Zappos CEO Tony Hsieh confirm the deal. Needless to say, Amazon.com’s third-place finish on FORTUNE’s most-admired list in 2012 is tied to some extent to Zappos’ service culture.
Special Note to Soundview Subscribers! Don’t forget to listen to Soundview’s Author Insight Series featuring Joseph Michelli. He provides some additional insights about Zappos that you won’t hear anywhere else. Log in to your Soundview online library and check it out!
Filed under: Books in General, E-Books, Innovation, Publishing, Technology | Tags: Business book summary, Customer Service, Innovation, Publishing, Technology
For those who have not been keeping up on the big news in the e-book publishing industry, the DOJ (Department of Justice) recently brought a lawsuit against the 5 big publishers and Apple for price-fixing, based on their agreement to use the “agency” price model. The publishers made this move to gain back control of pricing from Amazon and it worked.
This story has quite a lengthy and complex history, which Charles Stross does a great job of explaining in detail in his blog of April 14th. One of Stross’ points is that publishers got themselves into this mess with Amazon by insisting on DRM (digital rights management) protection for their books.
Publishers were concerned about the pirating of their books, but in the process of protecting the content they made it much harder for customers to consume the books they had purchased on the device they preferred. So Amazon gained a monopoly by developing the Kindle and locking books to one device.
Years ago, when Soundview began publishing business book summaries in digital form, we had this discussion about DRM as well. We researched software, devices and customer preferences and came to the conclusion that what’s best for our customers was to provide them with summaries in as many formats as possible to provide them with flexibility. Could someone take advantage of the lack of DRM protection? Certainly, but we believed that what’s best for the customer would also be best for us in the long run.
This has indeed proven to be the case as this flexibility has allowed us to move quickly to provide our book summaries in formats for the latest devices for individuals, and to provide our content in the ways that work for our corporate clients as well.
Let’s hope that publishers learn this lesson soon before they’re put out of business by competitors who are willing to adapt.
Filed under: Career Skills, Hands-On Management, Leadership, Soundview Live, Success | Tags: business books, Career Skills, Leadership, Soundview Live, Technology
In the preface to her book The Virtual Executive, Dr. Debra Benton tells a love story. A story of meeting a real-life cowboy and of learning to run her consulting company, with accounts in 19 countries, from a 550-square-foot, 75-year-old cabin on a remote high-mountain ranch with sporadic electricity.
Benton learned to be a virtual executive before it became popular and in the process brought in more money in her first year of remote leadership than in the company’s previous 15-year history. From this experience she has captured principles to teach all executives who are still learning the art of leading virtually.
In her own words Benton states that “My goal is to give you simplicity in a world of complexity.”
One part of the book that I especially appreciated is when she lists her definition of being successful. Here are her measurements of success, in brief:
- You are working toward, you are on the brink of, or you have achieved your dream career while you remain a solid citizen.
- When you communicate – which you have to do all of the time with everyone in some manner or another – you are deemed impressive, memorable, credible, genuine, trusted, liked, competent, confident, comfortable, cool, calm and collected.
- You feel broadly adequate, and you treat others as broadly adequate too. That means you expect acceptance for what you bring to the table, and you give it to others.
- People do not care if your style is dictatorial or participative so much; they care because you have goodwill toward them.
- You fully appreciate the Golden Online/Offline Rule: “Do unto others as you’d have them do unto you.”
- You understand that when others treat you negatively, it’s because they themselves feel inadequate, do not feel “okay”, are having a bad day, or are upset, and they often attempt to transfer those feelings onto others. However, you do not let them to that to you.
- You are equally effective in communicating these positive attributes that have contributed to your success whether you are face-to-face, talking on a phone, or e-mailing half way around the world.
Dr. Benton will be sharing her principles for effective virtual communications at our upcoming Soundview Live webinar, Becoming a Virtual Executive, on April 26th. Please join us to learn these crucial techniques for yourself.
Filed under: Books in General, From the Editor, General Business, Hands-On Management, Leadership, Strategic Management
There is a level of performance to which individuals and companies aspire that few can achieve. It’s doubtless that the path to the pinnacle of success requires a good bit of help along the way. Now available on Summary.com are three new Soundview Executive Book Summaries that give executives strategies for three essential parts of a successful business: hiring, team-building, and customer service.
The Zappos Experience by Joseph Michelli: The Zappos name has come to stand for a new standard of customer service, an amazing online shopping experience, a great place to work, and the most impressive transformational business success story of our time. Simply put, Zappos is revolutionizing business and changing lives. Now, Joseph Michelli, author of the internationally bestselling business books Prescription for Excellence and The Starbucks Experience, explains how Zappos does it — and how you can do it in your industry.
Taking People With You by David Novak: There are countless leadership books, but how many will actually help a Taco Bell shift manager, a Fortune 500 CEO, a new entrepreneur, or anyone in between? David Novak’s new book Taking People with You will. Novak knows that managers and leaders can make things happen by one skill: getting people on their side. He offers a step-by-step guide to setting big goals, getting people to work together, blowing past your targets, and celebrating after you shock the skeptics. And then doing it again and again until consistent excellence becomes a core element of your culture.
The Rare Find by George Anders: Anyone who recruits talent faces the same basic challenge, whether we work for a big company, a new start-up, a Hollywood studio, a hospital, or the Green Berets. We all wonder how to tell the really outstanding prospects from the ones who look great on paper but then fail on the job. Or, equally important, how to spot the ones who don’t look so good on paper but might still deliver extraordinary performance. Author George Anders sought out the world’s savviest talent judges to see what they do differently from the rest of us. Drawing on the best advice of these and other talent masters, Anders reveals powerful ideas you can apply to your own hiring.
To download your copies in any of Soundview’s multiple digital formats, visit Soundview’s Web site Summary.com.