Filed under: Books in General, From the Editor, General Business, Hands-On Management, Leadership, Strategic Management
There is a level of performance to which individuals and companies aspire that few can achieve. It’s doubtless that the path to the pinnacle of success requires a good bit of help along the way. Now available on Summary.com are three new Soundview Executive Book Summaries that give executives strategies for three essential parts of a successful business: hiring, team-building, and customer service.
The Zappos Experience by Joseph Michelli: The Zappos name has come to stand for a new standard of customer service, an amazing online shopping experience, a great place to work, and the most impressive transformational business success story of our time. Simply put, Zappos is revolutionizing business and changing lives. Now, Joseph Michelli, author of the internationally bestselling business books Prescription for Excellence and The Starbucks Experience, explains how Zappos does it — and how you can do it in your industry.
Taking People With You by David Novak: There are countless leadership books, but how many will actually help a Taco Bell shift manager, a Fortune 500 CEO, a new entrepreneur, or anyone in between? David Novak’s new book Taking People with You will. Novak knows that managers and leaders can make things happen by one skill: getting people on their side. He offers a step-by-step guide to setting big goals, getting people to work together, blowing past your targets, and celebrating after you shock the skeptics. And then doing it again and again until consistent excellence becomes a core element of your culture.
The Rare Find by George Anders: Anyone who recruits talent faces the same basic challenge, whether we work for a big company, a new start-up, a Hollywood studio, a hospital, or the Green Berets. We all wonder how to tell the really outstanding prospects from the ones who look great on paper but then fail on the job. Or, equally important, how to spot the ones who don’t look so good on paper but might still deliver extraordinary performance. Author George Anders sought out the world’s savviest talent judges to see what they do differently from the rest of us. Drawing on the best advice of these and other talent masters, Anders reveals powerful ideas you can apply to your own hiring.
To download your copies in any of Soundview’s multiple digital formats, visit Soundview’s Web site Summary.com.
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