Soundview Executive Book Summaries


Meetings: The Bane of Our Existence…Or Not

Meetings – we can’t live with them and we can’t live without them. They are a necessary evil of business life. If this is the way you feel about meetings, then read on.

There was a great article in the Wall St Journal on June 16th titled Meet the Meeting Killers. In the article we are introduced to five meeting killers; the Jokester, the Dominator, the Naysayer, the Rambler and the Quiet Plotter. Each of these types of people has their own way of making meetings difficult, if not impossible. Thankfully, the writer rates these meeting killers as to their level of nuisance, and provides ways to circumvent their negative effects.

For those of us who run meetings there are techniques to making a meeting run more smoothly such as having a “no-device” policy or having periodic “tech breaks” for people to catch up on communications. Stand up meeting can quicken the pace and keep people on task, and some issues can be dealt with in advance if a leader knows the people and their concerns well.

But there are also other types of people who can make meetings difficult, whose intentions are not to sabotage, but who simply have a different perspective on business issues. Les Mckeown introduces three such types in his book The Synergist.

The Visionary – the bold dreamer, this person has big ideas but little interest in execution.

The Processor – the pragmatic realist, they want to put every detail through a system.

The Operator – the systems designer, this person’s main focus is to get the meeting over with so they can get back to the “real work”.

Mckeown offer a solution in the form of a fourth type of person – the Synergist. Their job is to take the strengths of the other three types of people and knit them into a dynamic, well-rounded team. Because businesses need all three of these types to be successful, the challenge is how to get them to play well together. The synergist has the skills to make this happen and the good news is that anyone can learn how to be a synergist, recognizing the vital signs of ineffective teamwork and making the right interventions at those pivotal moments.

Les McKeown will be joining us on May 31st to explain in-depth the skills and techniques of the Synergist, and how they can harness the skills of the personalities in the room to become an effective and productive team. Lead Your Team to Predictable Success is a Free webinar open to everyone. Join us and learn how to transform your meetings.

Advertisements


The Importance of Storytelling in Business

 Jesus was having a discussion with a religious leader. When told that he might enter eternal life if he loved God and loved his neighbor, the man sought to justify himself by asking Jesus who his neighbor was. Jesus replied with the parable (story) of the Good Samaritan. Even though this conversation took place over 2,000 years ago, this story has become one of the best known stories of the last two centuries, even among those that have never read the New Testament. Jesus knew the power of the story.

Stories have always been a part of business communication, but in the last several years a trend has developed around the power of storytelling in business. I found over a dozen business books written in the past decade that specifically teach the importance of storytelling in organizations, whether to improve leadership, to help focus meetings, to sell more effectively, or to build strong teams. There is even a National Storytelling Network.

Robert McKee put it this way in the Harvard Business Review: “A big part of a CEO’s job is to motivate people to reach certain goals. To do that, he or she must engage their emotions, and the key to their hearts is story.”

Storytelling is no longer just for CEOs, but the key truth is still the same – storytelling engages the emotions, assisting the speaker in communicating his or her point effectively. In Resonate: Present Visual Stories That Transform Audiences, Nancy Duarte expands this point. Information is static; stories are dynamic – they help an audience visualize what you do or what you believe.

Patrick Lencioni has perfected the art of storytelling in his series of business books, including The Five Dysfunctions of a Team, Three Signs of a Miserable Job, Silos, Politics and Turf Wars and Getting Naked. Lencioni uses the fable as a way to engage the minds of his readers, communicating the business truths through the characters of the fable.

In The Story Factor, Annette Simmons introduces six story goals:

  • “Who I am” stories – stories that reveal something about how you are.
  • “Why I am here” stories – to reassure the audience about your intentions.
  • “The Vision” story – to transform your vision into the audience’s vision.
  • “Teaching” stories – to communicate certain skills you want others to have.
  • “Values in action” stories – story lets you instill values in a way that keeps people thinking for themselves.
  • “I know what you are thinking” stories – in a story you can identify potential objections and disarm the audience as you build credibility.

Perhaps it’s time to develop your own storytelling skills. The resources above will help and you can read more in our Executive Edge newsletter Learn the Art of Storytelling.



The Covey Family Business

We just booked Sean Covey and Chris McChesney, authors of The 4 Disciplines of Execution, for an upcoming webinar in July, and as I was reviewing the book and information about the development of their execution training, I was reminded of the Covey business legacy.

Stephen R. Covey first broke onto the business scene back in 1989 when he published The 7 Habits of Highly Effective People. The audio-book of this title later became the first non-fiction audio-book to sell more than a million copies, and the book has sold over 25 million copies.

The elder Covey has followed up his 7 Habits book with The 8th Habit, Principle-Centered Leadership, and recently The 3rd Alternative, along with various versions of the 7 Habits book and additional titles he co-authored. His highly successful Covey Leadership Center eventually merged with Franklin Quest to become FranklinCovey.

His son Stephen M.R. Covey joined the family business, moving up through the ranks to become CEO of Covey Leadership Center. He later started his own company CoveyLink with friend Greg Link. Together they wrote The Speed of Trust and recently followed this up with Smart Trust.

Another son of the elder Stephen, Sean Covey, is Executive Vice President of Global Solutions and Partnerships for FranklinCovey. He followed up his father’s 7 Habits book with The 7 Habits of Highly Effective Teens and just last month released The 4 Disciplines of Execution, based on research and training programs developed through FranklinCovey.

Even the in-laws are part of the business. A.Roger Merrill and Rebecca Merrill co-authored First Things First with Covey in 1994, and later wrote the follow-up title Life Matters.  I wouldn’t be surprised if more Coveys appear on the business scene in the coming years, since Dr. Covey has 9 children and 52 grandchildren.

The real legacy that the Coveys will leave is a laser-focused emphasis on bringing what’s important in life into business. Family values, ethical and moral values, and spiritual life all play a part in his writing and teaching. If we all could integrate our life inside and outside of work into a coherent whole, we would be saved from many of the troubling issues that currently haunt corporate America.



The Myth of Multitasking

Recently, I was on a conference call with my office and on the other line was a room full of people. As I listened, my email alert popped up and I clicked over to see what it was about. A minute later I realized that I hadn’t heard what was being said on the call. I quickly focused back on the meeting, only to be distracted again by the headline of the Wall St Journal lying open on my desk.

Then the dreaded question could be heard on the other side of the phone, “What do you think about that?” Oh, they’re talking to me and I have no idea what was just said. With a quick “I didn’t quite catch that last part, can you repeat it?”, I caught back up with the conversation while moving the newspaper out of view.

Multitasking is a myth for most of humanity. Our minds are designed to focus on only one thing at a time, and what most of us refer to as multitasking is actually linear-tasking, moving our focus quickly back-and-forth between several tasks. But our mind is focused on only one at a time.

A Utah researcher found that only about 2.5% of the population can actually multitask, a rare group of “super-taskers.” The rest of us can only truly multitask with activities that don’t require our mind to be fully engaged, such as knitting or working out. Such automatic tasks allow us to focus our mind on something else like reading or watching TV.

In The Age of Speed, Vince Poscente says that multitasking can actually slow us down. He points out that brain scans reveal that if we do two tasks at the same time, we have only half of the usual brain power devoted to each. Can we really afford to be only half there for an important activity?

Poscente believes that we should embrace speed. What he is suggesting is that we should use every technology at our disposal to speed up the unimportant tasks of our lives – the minutiae that we just need to get through. Then we can take our time with the important tasks, those things that really matter to us.

What does this look like in daily life? Well, it means that we must always be making evaluations of the tasks we’re performing. Is this a task I just need to get through as quickly as possible, and if so how can I make it more efficient? And on the other hand, if a task is important and valuable, how can I hold back the interruptions so that this time has my full attention?

An example that most of us can identify with is setting a rule of no mobile devices at the dinner table. Interaction with our family is essential and should not be interrupted by anyone’s cell phone. We draw a line here – this is not the time for speed.

In the corporate world, this concept is leading to what is called a “values-based time model.” Poscente uses the example of Best Buy and its Results-Only Work Environment (ROWE). This initiative has led to a 35% increase in productivity.

So the bottom line is that multitasking is not the solution to our time pressures. Instead we need to make value-based decisions about what to focus our attention on and what to speed up with the technologies at our disposal. So when I’m on the phone with the main office I need to put aside the distractions!



Spotting Exceptional Talent
May 2, 2012, 11:00 AM
Filed under: Human Resources, Soundview Live | Tags: ,

In The Rare Find, George Anders tells the story of an HR manager at Google who compiled over 300 characteristics recommended by executives as important to watch for when hiring, and compared them against the database of their employees. He found that what Google has considered important for new hires is not what actually stands out in the most successful employees.

From this study the manager began looking at resumes “upside down” – that is he started at the bottom where people list their hobbies, accomplishments and interests. From here he could get the person’s story, what motivates them. This information, considered along with the usual education, grades and the like, gave a much better picture of who might be the most successful employees.

Anders provides powerful ideas for making sure that you don’t miss that candidate with great potential, including:

  • Don’t ignore “the jagged résumé” — people whose background appears to teeter on the edge between success and failure. Such people can do spectacular work in the right settings, where their strengths are invaluable and their flaws don’t matter.
  • Look extra hard for “talent that whispers” — the obscure, out-of-the-way candidates that most scouting systems overlook.
  • Be careful with “talent that shouts” — the spectacular but brash candidates whose positive qualities might not outweigh future problems with loyalty, motivation, and team spirit.

If you would like to learn more about how to find the “stand out” employees for your company, join us on May 10th for our Soundview Live webinar Spotting Exceptional Talent with George Anders. Bring your most challenging hiring-questions for the author as well. One exceptional employee can turn a company around!



Age Profiling in the Workplace

In my blog post back on April 11th, I wrote about the need for companies to develop a work ethic among Generation Y employees as part of my coverage of our webinar with Eric Chester. But as I was writing, I couldn’t help but think of several young adults I know who have a very strong work ethic. Is it fair to toss them in with the rest of Gen Y?

Over the past decade a host of books have been published on the differences between the generations of workers, with labels like Baby Boomers, Gen X, Gen Y, Millennials and so on. As you read books like The 2020 Workplace, Bridging the Boomer-Xer Gap, Generations at Work and similar titles, the authors use the differences between the generations to talk about their skills and weaknesses as groups, and how to take advantage of the skills and overcome the weaknesses.

These are very helpful books in dealing with the big picture of the mixed bag which is our employee pool. These authors answer the important question of how we make the most of each generation’s abilities and also smooth over the wrinkles that appear as these generations mix in the workplace.

But at the same time we must recognize that not every individual of a certain age-range is going to be the same as their peers, and that there is a great overlap between these generations. Also, other factors come to bear in what makes people different including other demographic factors and upbringing.

Mary Anne Osborne, in a guest blog for Sage HR, warns us of the risks of age profiling. She states “But of key concern here is not letting externally perceived notions of generational tendencies cloud judgment of character.” The danger of making assumptions about a person based solely on their generational group can lead to costly mistakes in hiring and training.

Osborne give the example of Generation Y, which some characterize as needy, disloyal and self-entitled. And yet this generation has brought us Groupon, Facebook, Tumblr and foursquare.

The key lesson here is to make use of what we know about the general characteristics of each generation while always giving each individual the benefit of the doubt. The old adage “don’t judge a book by its cover” applies here. Don’t judge a person by their “generational cover” – give them a chance to show their true merits.



Is There Fear Within the Walls of Your Company?

“A company’s worst enemy is not always the competition. Sometimes it’s the fear that lives within its own walls.”

This is a very ominous quote from the author of Breaking the Fear Barrier, Tom Rieger. As Senior Practice Expert for Gallup, Rieger draws on the company’s global research across a dozen countries spanning six continents to identify the “fear barrier” and to show how and why fear destroys companies.

Perhaps you’ve experience this in your own company. A person fears that they might lose power, control, parts of their department, etc…, so they put up barriers of bureaucracy to protect their area. These barriers then cause a slow-down in the processes of the company.

Rieger documents three types of barriers:

  • Parochialism: A tendency to force others to view the world from only one perspective or through a narrow filter, when local needs and goals are viewed as more important than broader objectives and outcomes.
  • Territorialism: Hoarding or micromanaging internal headcount, resources, or decision authority in an effort to maintain control.
  • Empire building: Attempts to assert control over people, functions, or resources in an effort to regain or enhance self-sufficiency.

As Rieger observes: “Each level of the pyramid is a defensive response, and each creates rampant bureaucracy — which in turn limits success, crushes employee engagement, and infuses a sense of futility across an organization.”

In our upcoming webinar with Tom Rieger, Breaking the Fear Barrier, he will offer a cohesive and groundbreaking process for breaking down each level of bureaucracy to remove the barriers. Then he will show that by proactively fostering courageous behavior among employees and keeping insidious “courage killers” at bay, leaders can root out fear in their organizations and establish a culture of confidence, engagement, and long-term success.

If fear and the barriers it produces are an issue in your organization, please join us on May 2nd to hear Rieger’s solutions and to ask your questions during the presentation.